Terms and Conditions

By submitting an application for any exam administered by EXAM.SG, you agree to the following terms and conditions:

1. Application & Registration

  • All exam registrations must be submitted online via the official Registration Form link.

  • Walk-in registrations will not be accepted.

  • Registrations are subject to availability and registration deadlines.

  • Registrations will be accepted until the registration deadline or when maximum capacity is reached, whichever comes first.

  • A registration is considered incomplete and void if payment is not received during the payment period or once the test reaches full capacity.

  • Once the registration is submitted, no changes to test dates or candidate replacements will be allowed.

2. Exam Fee & Payment

  • Exam fees are non-refundable and non-transferable (e.g., from one exam to another, or to another candidate).

  • Payment modes accepted: PayNow.

  • Payment details will be sent via email one day before the payment period begins.

  • Applications without successful payment within the payment window will be considered void.

  • Submission of the registration form must be accompanied by payment. Both must be completed by the stated deadline.

3. Exam Scheduling

  • The Speaking test may not be scheduled on the same day as the Reading, Writing, and Listening components.

  • EXAM.SG reserves the right to assign candidates to combined seating arrangements, in accordance with official test regulations and guidelines.

  • Both Speaking and Written components are compulsory for all candidates.

4. Confirmation & Notification

  • A Confirmation of Entry and Timetable, including exam details, venue, and reporting time, will be emailed to candidates approximately five (5) working days before the exam date.

5. Exam Venue

  • All examinations are conducted at:

Stalford Academy
11 Slim Barracks Rise #08-02
Singapore 138664

(A location map will be provided in the Confirmation of Entry email.)

6. Results & Certificates

Results

  • Candidates are advised to register on the Cambridge Results Service for Candidates portal at: https://candidates.cambridgeenglish.org/Members/Login.aspx

  • Use the ID Number and Secret Number found in your Confirmation of Entry to access the portal.

  • Paper-based exam results are typically released 4 to 6 weeks after the test date by Cambridge.

  • Digital exam results are typically released 2 to 3 weeks after the test date by Cambridge.

  • Results cannot be released earlier than the official date.

  • Statements of Results will be available online for viewing and download once released.

Certificates

  • You may collect the certificate approximately three (3) months after the exam date.

  • Certificates are kept for ONE YEAR only from the exam date. After this period, uncollected certificates will be securely destroyed.

  • No replacements will be issued for destroyed or lost certificates.

7. Disclaimer

  • EXAM.SG reserves the right to modify or cancel any test, schedule, or venue due to unforeseen circumstances.

  • In the event of a cancellation, candidates will be notified via email.

8. Contact Information

  • For enquiries, please contact us at:

Email: cem@exam.sg